Hard Skills
IntermediateWritten CommunicationThe ability to convey information clearly, professionally, and grammatically correct through text-based platforms.
IntermediateKeyboarding ProficiencyThe ability to type quickly and accurately to facilitate real-time conversation.
BasicCRM Software NavigationProficiency in using Customer Relationship Management tools to log interactions and retrieve client history.
Soft Skills
AdvancedSimultaneous Chat ManagementThe capacity to handle multiple concurrent chat sessions while maintaining accuracy and response quality.
IntermediateConflict De-escalationUsing verbal techniques to calm upset customers and resolve grievances through digital text.
IntermediateActive Reading and ComprehensionThe ability to quickly interpret and understand the nuances of a customer's written request or problem.