Hard Skills
IntermediatePBX System OperationThe ability to operate private branch exchange hardware or software to manage incoming and outgoing calls effectively.
IntermediateInformation RoutingIdentifying the appropriate department or individual for a query and transferring information accurately and promptly.
AdvancedEmergency Response CoordinationImplementing established protocols for handling emergency calls or onsite security incidents.
Soft Skills
AdvancedCustomer Service EtiquetteMaintaining a professional, polite, and helpful demeanor while interacting with callers and visitors.
IntermediateMulti-taskingThe ability to handle multiple phone lines and administrative tasks simultaneously without losing focus or quality.