Hard Skills
IntermediateStaff Recruitment and SelectionThe ability to source, screen, and interview candidates to ensure the catering team is staffed with qualified servers, cooks, and support staff.
AdvancedLabor Cost ManagementStrategically scheduling staff shifts to meet event demands while staying within budget and following labor regulations.
AdvancedRegulatory ComplianceKnowledge and enforcement of employment laws, including wage and hour regulations, health and safety (OSHA), and fair labor practices.
Soft Skills
AdvancedConflict ResolutionThe capacity to mediate disputes between front-of-house and back-of-house staff or manage customer complaints effectively.
IntermediatePerformance Coaching and TrainingDeveloping and implementing training programs for food safety, service standards, and menu knowledge for catering staff.