Hard Skills
AdvancedEmployee Performance EvaluationThe process of assessing staff performance against casino standards and providing constructive feedback to dealers, pit bosses, and floor staff.
IntermediateLabor Law ComplianceEnsuring all shift operations adhere to local labor laws, gaming regulations, and specific union agreements regarding breaks and work hours.
IntermediateStaff SchedulingManaging complex shift rosters to ensure adequate floor coverage while optimizing labor costs based on predicted floor traffic.
IntermediateTraining and OnboardingOrienting new hires to specific casino protocols, security measures, game rules, and customer service standards.
AdvancedCrisis ManagementCoordinating staff response to emergencies, safety threats, or medical incidents on the floor while maintaining crowd control.