Hard Skills
IntermediatePerformance ManagementThe process of monitoring and evaluating the work performance of dealers and floor staff to ensure adherence to casino standards.
IntermediateWorkforce SchedulingDesigning and managing shift rotations to ensure optimal staffing levels at gaming tables across various peak hours.
ExpertRegulatory Compliance OversightEnsuring that all staff members strictly follow gaming laws, anti-money laundering regulations, and internal house rules.
Soft Skills
AdvancedConflict De-escalationThe ability to mediate and resolve disputes between patrons and staff or among team members in a high-pressure environment.
IntermediateStaff Coaching and MentoringProviding continuous technical and soft-skill development to junior dealers and supervisors to enhance their career progression.