Hard Skills
IntermediateCash HandlingThe ability to accurately process currency transactions, exchange chips or tokens, and maintain a balanced drawer according to casino procedures.
AdvancedAML ComplianceKnowledge of Anti-Money Laundering regulations and Title 31 reporting requirements to detect and report suspicious financial activity.
IntermediateCasino Management Systems (CMS)Proficiency in using specialized software to manage player accounts, verify IDs, and track transactional data.
AdvancedCounterfeit DetectionThe ability to identify forged currency, fraudulent chips, or manipulated identification documents through physical inspection.
Soft Skills
IntermediateCustomer Service ExcellenceThe capacity to provide friendly, professional, and efficient service to casino patrons in a fast-paced environment.
IntermediateConflict ResolutionThe skill to remain calm and professional while de-escalating disputes regarding payouts, house rules, or gaming outcomes.