Hard Skills
IntermediateCase DocumentationThe process of maintaining detailed, accurate, and confidential electronic or paper records of client interactions and progress.
IntermediateCommunity Resource CoordinationIdentifying and connecting clients with external support systems such as housing, food banks, and healthcare providers.
AdvancedCrisis De-escalationUtilizing verbal and non-verbal techniques to calm agitated individuals and maintain a safe environment during high-stress situations.
IntermediateIntake AssessmentConducting initial screenings to determine client eligibility for social programs and identify immediate intervention needs.
Soft Skills
IntermediateActive ListeningFully concentrating, understanding, and responding to clients to build trust and gather critical assessment information.
IntermediateCultural CompetencyThe ability to understand and effectively communicate with people across diverse socio-economic and cultural backgrounds.