Hard Skills
AdvancedUpselling and Cross-sellingPersuading customers to purchase additional services, upgrades, or insurance coverage.
IntermediateRental Management SystemsCompetence in using specialized software to process bookings, contracts, and billing.
IntermediateVehicle Inspection DocumentationIdentifying and documenting pre-existing and new damage to vehicles for liability protection.
BasicFleet Inventory ManagementMonitoring vehicle availability and coordinating with the maintenance team for ready-to-rent status.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and support to customers throughout the rental process.
IntermediateConflict ResolutionManaging and resolving customer complaints or disputes regarding billing, availability, or vehicle quality.