CARGO CUSTOMER SERVICE REPRESENTATIVE - AIRLINE Airline ticket and service agents

Hard Skills

IntermediateAir Cargo DocumentationThe proficiency in preparing, verifying, and processing essential shipping documents such as Air Waybills (AWB), manifests, and customs declarations.
AdvancedDangerous Goods Regulations (DGR)Knowledge of IATA standards for identifying, handling, and labeling hazardous materials for safe air transport.
IntermediateCargo Management Systems (CMS)Ability to navigate and utilize specialized airline software for booking, tracking, and inventory management of freight.
EntryWeight and Balance AwarenessBasic understanding of how cargo volume and weight impact aircraft load factors and fuel efficiency.

Soft Skills

IntermediateConflict ResolutionThe ability to manage and resolve customer grievances related to delayed shipments, damaged goods, or billing discrepancies.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.

Legal Notice with Privacy Policy - Mentions Légales incluant la Politique de Confidentialité