CARGO AGENT - AIRLINE Airline ticket and service agents

Hard Skills

AdvancedDangerous Goods Regulations (DGR) ComplianceThe ability to identify, handle, and document hazardous materials according to IATA and local civil aviation authority regulations.
IntermediateAir Waybill (AWB) ProcessingThe technical skill of accurately preparing, checking, and issuing the contract of carriage for air freight shipments.
IntermediateCargo Management Systems (CMS) ProficiencyOperational knowledge of specialized software used for booking, tracking, and managing warehouse inventory for air cargo.
ExpertLoad Planning and Weight DistributionCalculating the weight and balance of cargo loads to ensure they meet the structural and aerodynamic requirements of the aircraft.
IntermediateCustoms and Security Screening ProtocolsKnowledge of international customs requirements and TSA/security screening procedures for outgoing and incoming freight.
BasicGround Support Equipment (GSE) OperationThe ability to safely operate forklifts, conveyors, and high-loaders used to transport cargo from the warehouse to the aircraft.

Soft Skills

IntermediateCustomer Service and Conflict ResolutionInteracting with shippers and consignees to provide quotes, track shipments, and resolve issues related to damaged or lost cargo.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.

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