Hard Skills
AdvancedFine Dining Service StandardsThe mastery of formal table service protocols, including sequence of service, silver service, and table-side preparation techniques.
IntermediateUpselling and Menu KnowledgeIn-depth understanding of ingredients, preparation methods, and wine pairings used to persuade guests to purchase premium items.
IntermediatePOS System ManagementTechnical proficiency in operating Point of Sale systems for order entry, bill splitting, and processing complex financial transactions.
Soft Skills
IntermediateTeam LeadershipThe ability to direct and supervise a team of servers, food runners, and buspersons to ensure synchronized service during a shift.
AdvancedConflict ResolutionThe capacity to handle guest complaints and service failures professionally to achieve guest recovery and satisfaction.