Hard Skills
Entry-levelGrounds and Facility MaintenancePhysical upkeep of campground sites, including cleaning fire pits, landscaping, and performing minor infrastructure repairs.
IntermediateReservation System ManagementProficiency in using Property Management Systems (PMS) or Point of Sale (POS) software to manage site inventory and financial transactions.
AdvancedSafety and Emergency ResponseIdentifying environmental hazards, enforcing park rules, and implementing emergency protocols such as first aid or fire safety.
Soft Skills
IntermediateCustomer Service and Guest RelationsThe ability to provide welcoming assistance, handle check-in procedures, and respond to guest inquiries effectively.
IntermediateDe-escalation and Conflict ResolutionThe capacity to mediate disputes between guests, such as noise complaints or site boundary issues, in a calm and professional manner.