Hard Skills
IntermediateProduct Knowledge (Cable and Pay-TV Packages)Deep understanding of tiered subscription levels, channel lineups, VOD services, and hardware such as DVRs and streaming devices.
IntermediateRetail Visual MerchandisingDesigning and maintaining physical in-store displays and signage to showcase hardware and current promotional offers.
IntermediateCRM Systems ManagementProficiency in using software to log customer leads, manage accounts, and process contract renewals or upgrades.
IntermediateContract AdministrationEnsuring the accurate completion of service agreements, including legal disclosures and terms of service requirements.
Soft Skills
AdvancedConsultative SellingThe process of identifying specific customer viewing habits and internet usage to recommend the most cost-effective and relevant bundles.
AdvancedObjection HandlingThe ability to professionally address customer resistance regarding price points, contract lengths, or competitor comparisons.
IntermediateActive ListeningFocusing fully on what is being said by the customer to understand their true needs rather than just passively hearing the message.