Hard Skills
IntermediateTicketing and Fare CollectionThe ability to process passenger transactions, issue tickets, and handle various forms of payment including cash, credit cards, and digital vouchers accurately.
IntermediateSchedule Coordination and DisseminationProviding precise information to passengers and transit staff regarding arrival times, departures, delays, and route changes.
BasicData Entry and Record ManagementSystematically recording bus movements, passenger volumes, and lost-and-found inventory into digital or manual logs.
BasicPublic Address (PA) System OperationThe skill of making clear, audible, and professional announcements to a large audience within a transit hub environment.
Soft Skills
AdvancedConflict ResolutionThe capacity to handle passenger complaints, boarding disputes, or stressful situations with calm professionalism and effective de-escalation techniques.
IntermediateInquiry ManagementEffectively responding to diverse passenger queries regarding terminal facilities, local connections, and travel policies.