Hard Skills
AdvancedRoute Navigation and Schedule AnalysisUnderstanding and interpreting complex bus routes, timetables, and transfer points to provide travel advice.
IntermediateDigital Information Systems ProficiencyUsing scheduling software, databases, and digital maps to access real-time transit data.
BeginnerMultilingual CommunicationAbility to communicate schedule information in more than one language to serve diverse populations.
Soft Skills
IntermediateCustomer Service ExcellenceProviding polite, timely, and accurate assistance to passengers regarding bus services.
IntermediateConflict Resolution and De-escalationManaging interactions with frustrated or upset passengers due to delays or service changes.