Hard Skills
AdvancedTransit Route ProficiencyComprehensive knowledge of bus schedules, transfer points, geographic zones, and service updates.
IntermediateInformation Systems LiteracyCompetency in using digital dispatch systems, real-time tracking software, and fare databases.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to interact professionally with passengers to provide timely and accurate travel information.
IntermediateConflict ResolutionApplying de-escalation techniques to handle frustrated passengers or disputes regarding delays and fares.
IntermediateOral CommunicationTransmitting complex scheduling information clearly and concisely to a diverse demographic of users.