Hard Skills
AdvancedBusiness Process Modeling (BPMN)The visual representation of an organization's business processes using standard notation to identify inefficiencies and design system improvements.
ExpertERP System ConfigurationThe technical task of tailoring Enterprise Resource Planning software settings to meet specific organizational functional requirements.
IntermediateRequirement ElicitationThe practice of gathering technical and functional requirements from users through interviews, workshops, and site observations.
IntermediateSQL Data AnalysisUsing Structured Query Language to extract and interpret data from relational databases to inform solution design.
AdvancedGap AnalysisThe process of comparing current business performance or system functionality with desired future states to identify necessary improvements.
Soft Skills
AdvancedStakeholder ManagementThe ability to identify, communicate with, and influence individuals or groups who have an interest in the outcome of a system implementation.
AdvancedChange ManagementA structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved.