Hard Skills
IntermediateCRM System ProficiencyThe ability to navigate and utilize Customer Relationship Management software to manage subscriber accounts, track interactions, and update service records.
AdvancedTelecommunications Product KnowledgeComprehensive understanding of mobile, internet, and television service plans, hardware specifications, and promotional offerings.
IntermediateBilling and Revenue ManagementProcessing payments, explaining complex invoice structures, and applying appropriate credits or adjustments to customer accounts.
IntermediateTechnical TroubleshootingProviding step-by-step guidance to customers to resolve basic connectivity, hardware configuration, or service interruption issues.