Hard Skills
AdvancedBusiness Process ModelingThe activity of representing processes of an enterprise, so that the current process may be analyzed, improved, and automated.
AdvancedData Analysis and InterpretationThe process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information and informing conclusions.
AdvancedRoot Cause AnalysisA method of problem-solving used for identifying the fundamental causes of faults or problems.
IntermediatePerformance Measurement SystemsDeveloping metrics and KPIs to track the effectiveness and efficiency of business processes.
Soft Skills
IntermediateChange ManagementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.
IntermediateStakeholder ManagementThe process of managing the expectations of anyone that has an interest in a project or is affected by its outcomes.