Hard Skills
IntermediateWorkforce Planning and SchedulingThe process of analyzing labor needs and organizing shift rotations to match shop demand and service capacity.
IntermediateTechnical Recruitment and SelectionIdentifying and hiring skilled automotive technicians and service advisors with specific brake system certifications and retail experience.
AdvancedOccupational Health and Safety (OHS) ManagementImplementing and overseeing safety protocols to prevent workplace injuries related to heavy machinery, chemicals, and shop hazards.
IntermediatePerformance Management and KPI TrackingSetting productivity benchmarks for technicians and service staff, and conducting formal reviews based on billable hours and service quality.
IntermediateTraining and Professional DevelopmentIdentifying skill gaps in staff and facilitating training for new braking technologies, customer service skills, or software systems.