Hard Skills
Entry-levelCash HandlingThe ability to process cash, credit, and debit transactions accurately while maintaining a balanced drawer at the end of a shift.
IntermediatePOS System ProficiencyTechnical competency in using ticketing software and point-of-sale hardware to manage seat maps, issue tickets, and process refunds.
Entry-levelLoss Prevention and Fraud DetectionThe skill of identifying counterfeit currency and verifying identification to prevent fraudulent credit card transactions.
Soft Skills
IntermediateInterpersonal CommunicationThe capacity to greet guests warmly, provide clear show information, and explain venue policies effectively.
IntermediateConflict De-escalationTechniques used to address and resolve patron complaints regarding ticket availability, seating errors, or venue delays calmly and professionally.
IntermediateUpselling and PromotionThe ability to suggest ticket upgrades, memberships, or donation opportunities to patrons during the purchase process.