Hard Skills
AdvancedGlobal Distribution Systems (GDS)Proficiency in using specialized electronic networks like Amadeus, Sabre, or Galileo to search, price, and book travel services.
AdvancedDestination and Product KnowledgeIn-depth understanding of global geography, visa requirements, seasonal trends, and specific travel supplier offerings.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality support and personalized travel recommendations to clients throughout the booking lifecycle.
IntermediateSales and PersuasionTechniques used to match traveler needs with profitable travel packages and upsell ancillary services like insurance or excursions.
IntermediateCrisis Management and Problem SolvingThe capacity to swiftly resolve travel disruptions such as flight cancellations, strikes, or natural disasters for clients in transit.