Hard Skills
IntermediateMarine Safety ProceduresKnowledge and application of boating regulations, proper use of life jackets, and emergency water rescue protocols.
BeginnerEquipment MaintenancePerforming routine inspections of boats and engines to ensure they are clean and in proper working order.
BeginnerPoint-of-Sale (POS) OperationsProcessing rental transactions, handling cash, and managing digital payment systems accurately.
IntermediateFirst Aid and CPRAbility to provide immediate medical assistance and cardiopulmonary resuscitation in emergency situations.
Soft Skills
BeginnerCustomer ServiceProviding helpful and courteous assistance to patrons throughout the rental process and addressing inquiries.
IntermediateInstructional CommunicationEffectively explaining boat operation and navigation rules to customers of varying experience levels.
IntermediateConflict ResolutionHandling disputes regarding rental fees, equipment damage, or reservation scheduling with poise.