Hard Skills
AdvancedRegulatory Compliance (FDCPA)Deep knowledge and strict adherence to the Fair Debt Collection Practices Act and other local financial regulations.
IntermediateSkip TracingThe technical process of locating a debtor who has left no forwarding address or valid contact information.
BasicFinancial LiteracyUnderstanding credit terms, interest calculations, and payment structures to explain account statuses clearly.
Soft Skills
IntermediateNegotiationThe ability to discuss and reach agreements with debtors regarding payment plans and account settlements.
IntermediateConflict De-escalationUsing specialized communication techniques to calm agitated customers and pivot to constructive problem-solving.