Hard Skills
Entry-levelPrecision RackingThe ability to arrange billiard balls into a tight, consistent formation using a rack according to specific game rules like 8-ball or 9-ball.
IntermediateBilliards Equipment CareThe practice of cleaning table felt, brushing cushions, polishing billiard balls, and checking cues for damage to maintain optimal playability.
BasicTransaction ProcessingAccurately managing table rental fees, processing payments via Point of Sale (POS) systems, and handling cash drawers.
Soft Skills
BasicGuest RelationsProviding a welcoming environment by addressing player inquiries, assisting with equipment selection, and explaining house rules.
IntermediateConflict ManagementMediating disagreements between players regarding game rules, table priority, or etiquette in a calm and professional manner.