Hard Skills
IntermediateLuggage HandlingThe physical ability to safely transport, store, and manage guest luggage using appropriate equipment like luggage carts.
IntermediateLocal Area KnowledgeIn-depth familiarity with local attractions, directions, transportation, and services to provide accurate recommendations.
IntermediateSafety and Security AwarenessAdherence to hotel security protocols and the ability to identify and report potential hazards in public areas.
Soft Skills
AdvancedGuest Service ExcellenceProviding a welcoming atmosphere and addressing guest needs with professionalism and courtesy to ensure a positive experience.
IntermediateInterpersonal CommunicationAbility to clearly and politely convey information to guests and coordinate effectively with the front desk and housekeeping teams.