Hard Skills
IntermediateMixologyThe technical proficiency in preparing, mixing, and serving a wide range of alcoholic and non-alcoholic beverages using specific recipes and techniques.
BasicCash and Payment ManagementAccurately processing transactions using POS systems and maintaining the integrity of the cash drawer.
IntermediateAlcohol Safety and ComplianceEnsuring all service adheres to legal regulations regarding age verification and monitoring intoxication levels to prevent over-service.
Soft Skills
AdvancedCustomer Service ExcellenceThe ability to provide a welcoming atmosphere, anticipate guest needs, and resolve complaints efficiently.
IntermediateConflict De-escalationUsing verbal communication skills to manage difficult or intoxicated patrons and prevent physical altercations.