Hard Skills
IntermediateFood and Beverage ServiceThe ability to serve meals and drinks to guests according to established protocols and etiquette standards.
FoundationalTable Setting and Banquet SetupThe technical skill of arranging furniture, linens, cutlery, and glassware specifically for large events and banquets.
FoundationalFood Safety and HygieneKnowledge of health regulations and practices to prevent food contamination and ensure guest safety.
IntermediatePoint of Sale (POS) ProficiencyThe ability to operate digital ordering and billing systems accurately.
Soft Skills
AdvancedCustomer Service and Guest RelationsThe capacity to interact politely with guests, manage complaints, and anticipate customer needs.
IntermediatePhysical Stamina and Manual DexterityThe physical capability to stand for long periods and carry heavy trays safely through crowded spaces.
IntermediateActive Listening and Verbal CommunicationEffectively receiving and conveying information between guests, kitchen staff, and event coordinators.
AdvancedCrisis Management and Problem SolvingThe ability to quickly resolve unexpected issues, such as spillages or dietary requirement changes, during live events.