Hard Skills
AdvancedBanquet Event CoordinationOrganizing and executing banquet functions according to Banquet Event Orders (BEO) and specific client instructions.
ExpertAdvanced Service ProtocolsExpert knowledge of formal service styles including French, Russian, and Silver service, as well as wine pairing and pouring.
IntermediateHACCP and Food Safety ComplianceEnsuring all food service and clearing activities comply with Hazard Analysis and Critical Control Points standards.
IntermediateResource and Inventory ManagementManaging the allocation of linens, glassware, and equipment while minimizing breakage and loss.
Soft Skills
AdvancedTeam Leadership and SupervisionThe ability to direct, motivate, and manage a diverse team of servers and porters during high-pressure events.
IntermediateConflict Resolution and Guest RelationsIdentifying and addressing guest dissatisfaction or interpersonal staff issues efficiently and professionally.