Hard Skills
IntermediateFinancial Product KnowledgeComprehensive understanding of banking services including savings accounts, lending products, and investment options.
AdvancedRegulatory Compliance (KYC/AML)The ability to apply Know Your Customer and Anti-Money Laundering regulations during customer onboarding and transaction processing.
IntermediateCore Banking Systems ProficiencyTechnical ability to navigate internal banking software for processing deposits, withdrawals, and account updates.
IntermediateCross-Selling and ReferralsIdentifying opportunities to suggest relevant bank products to customers based on their financial profile.
Soft Skills
ProficientActive ListeningFocusing fully on the customer to understand their financial needs and concerns before responding.
ProficientConflict ResolutionThe capacity to handle difficult customer interactions and resolve complaints in a professional manner.
HighAttention to DetailMeticulousness in verifying signatures, identification, and numerical data during financial transactions.