Hard Skills
AdvancedWorldTracer ProficiencyThe ability to use the global baggage tracing system to track, locate, and manage delayed or lost luggage.
IntermediateIATA Baggage Identification StandardsKnowledge of International Air Transport Association standards for baggage types, colors, and tagging codes.
AdvancedBaggage Claim SettlementUnderstanding and applying airline policies and international treaties like the Montreal Convention for baggage compensation.
Soft Skills
IntermediateConflict De-escalationManaging and diffusing tense situations with frustrated or angry passengers regarding missing property.
IntermediateCrisis CommunicationProviding clear, empathetic, and timely updates to passengers during stressful situations involving lost belongings.