Hard Skills
IntermediateWorldTracer System ProficiencyThe ability to navigate and utilize the global standard automated system for tracing and matching lost or delayed baggage.
Entry-levelProperty Irregularity Report (PIR) ManagementThe precise documentation of baggage claims including physical descriptions, contents, and tracking numbers according to industry standards.
IntermediateBaggage Identification and CategorizationKnowledge of IATA baggage charts to accurately identify bag types, materials, and features to assist in the matching process.
Soft Skills
AdvancedConflict De-escalationUtilizing verbal and non-verbal communication techniques to manage and calm frustrated passengers whose belongings are missing.
IntermediateInter-departmental CoordinationThe ability to communicate effectively with ramp agents, flight crews, and other airport stations to expedite the transport of found luggage.