Hard Skills
IntermediateBaggage Tracking SystemsUtilizing specialized software and scanning hardware to monitor the movement and location of passenger luggage.
AdvancedTransport Safety RegulationsKnowledge of state and federal guidelines regarding prohibited items, weight limits, and hazardous materials for ground and water transport.
BasicCargo Documentation ManagementMaintaining accurate electronic and physical records of waybills, manifests, and baggage claim forms.
Soft Skills
IntermediateCustomer Service ExcellenceProviding assistance to passengers regarding baggage inquiries, claims, and ticket issues with professionalism.
IntermediateDe-escalation TechniquesManaging frustrated or angry passengers in cases of delayed or damaged baggage to reach an amicable solution.