Hard Skills
IntermediateBaggage Handling and SortingThe physical process of moving, tagging, and organizing passenger luggage for rail transport and storage.
IntermediateInventory Management Software ProficiencyThe ability to use digital tracking systems to log, scan, and monitor baggage status throughout the transport lifecycle.
AdvancedSafety and Regulatory ComplianceKnowledge and application of safety protocols for manual lifting and identifying prohibited or hazardous materials in cargo.
BasicPhysical Stamina and Manual HandlingThe physical capability to lift, carry, and maneuver heavy items repeatedly over a full shift following ergonomic guidelines.
Soft Skills
IntermediateCustomer Service ExcellenceProviding helpful, polite, and efficient assistance to passengers regarding their baggage inquiries and travel needs.
IntermediateConflict ResolutionThe capacity to manage and resolve passenger complaints professionally, specifically regarding delayed, damaged, or lost items.