Hard Skills
AdvancedAutomotive Systems DiagnosticsComprehensive understanding of vehicle mechanical, electrical, and electronic systems to identify malfunctions and explain them to customers.
IntermediateService Estimating and QuotingThe ability to accurately calculate labor hours, parts costs, and shop supplies to provide transparent customer quotes.
IntermediateDealer Management Systems (DMS)Proficiency in using specialized software platforms to manage repair orders, customer history, and parts inventory.
IntermediateWarranty AdministrationKnowledge of manufacturer warranty policies and the specific procedures for filing claims and obtaining repair authorizations.