Hard Skills
AdvancedWorkforce SchedulingPlanning and allocating labor resources to meet shop production targets and deadlines.
ExpertOHS Compliance OversightEnsuring all shop activities adhere to safety regulations to prevent workplace injuries and hazards.
Soft Skills
IntermediatePerformance AppraisalEvaluating the quality and efficiency of mechanics' work through formal reviews and feedback.
ExpertTechnical MentorshipProviding guidance and knowledge transfer to junior technicians regarding complex body repair techniques.
IntermediateCustomer Conflict ResolutionManaging and settling disputes with clients regarding repair estimates, quality, or timelines.