Hard Skills
IntermediatePersonnel RecruitmentThe process of identifying, attracting, and selecting qualified automotive technicians, service advisors, and support staff.
AdvancedPerformance ManagementTracking and evaluating employee productivity, billable hours, and quality of repairs against shop KPIs.
AdvancedOccupational Health and Safety (OSHA) ComplianceEnsuring all employees adhere to safety regulations, use protective gear, and handle hazardous materials correctly.
IntermediateTraining and Development PlanningIdentifying skills gaps and scheduling manufacturer-specific certifications or technical training for mechanics.
AdvancedLabor Law ComplianceManaging work schedules, overtime, and pay structures in accordance with local and federal employment laws.