Hard Skills
IntermediateAutomotive Technical KnowledgeUnderstanding mechanical systems, electronic components, and maintenance intervals to translate technical jargon into layperson terms for customers.
IntermediateDealership Management Systems (DMS)Proficiency in software such as CDK Global, Reynolds & Reynolds, or Dealertrack to manage service records and billings.
IntermediateWarranty AdministrationApplying knowledge of manufacturer and aftermarket warranty policies to determine coverage eligibility and process claims.
IntermediateService Up-sellingIdentifying and recommending additional preventative maintenance or repairs based on technician inspections and vehicle history.
Soft Skills
AdvancedCustomer ServiceProviding professional assistance and information to clients regarding vehicle maintenance, repairs, and dealership policies.
AdvancedConflict ResolutionDe-escalating tense situations involving repair delays, unexpected costs, or mechanical failures.