Hard Skills
IntermediateStaff Rostering and Resource AllocationThe process of planning and coordinating employee work shifts to ensure optimal coverage across departments such as housekeeping and front desk.
AdvancedOccupational Health and Safety (OHS) ComplianceEnforcing safety protocols and regulations to prevent workplace injuries and ensure a safe environment for both staff and guests.
IntermediateHospitality Staff OnboardingThe systematic introduction of new hires to the facility's specific standards, software systems, and culture.
Soft Skills
IntermediatePerformance ManagementEvaluating hospitality staff against service standards and providing feedback to improve guest satisfaction.
IntermediateConflict MediationFacilitating the resolution of disputes between staff members or addressing grievances to maintain a harmonious work environment.