Hard Skills
ExpertTax Legislation MasteryComprehensive understanding of Employment Insurance and Revenue laws to guide unit operations and ensure legal compliance.
AdvancedWorkforce Resource PlanningManaging the distribution of staff and tools to meet unit assessment targets and seasonal taxation peaks.
Soft Skills
AdvancedPerformance AppraisalThe systematic evaluation of revenue officers' work performance and potential for future development within the taxation unit.
IntermediateCoaching and MentoringDeveloping the technical and professional skills of revenue officers through guided training and feedback.
AdvancedConflict Resolution and MediationResolving complex tax assessment disputes between the department and external stakeholders or internal staff.