Hard Skills
IntermediateMajor Appliance SpecificationsIn-depth understanding of technical specifications, energy efficiency ratings, and brand-specific features for refrigerators, washers, and ovens.
BeginnerVisual Merchandising and DisplayArranging appliances and promotional signage to create an engaging shopping environment and highlight key features.
IntermediatePoint of Sale (POS) OperationProficiency in using retail software to process transactions, manage warranties, and schedule delivery or installation.
Soft Skills
IntermediateConsultative SellingIdentifying customer needs through active listening and proposing appliance solutions that fit their home layout and budget.
IntermediateCustomer Conflict ResolutionManaging dissatisfied customers regarding delivery delays or product defects with empathy and solution-oriented communication.