Hard Skills
AdvancedTax Legislation InterpretationThe ability to read, analyze, and apply complex tax laws and Employment Insurance regulations to resolve disputes.
IntermediateCase ManagementSystematic organization and tracking of appeal files to ensure timely processing and adherence to procedural standards.
AdvancedTechnical WritingDrafting comprehensive reports and formal appeal decisions that clearly explain the rationale and legal basis for a ruling.
Soft Skills
AdvancedConflict ResolutionThe capacity to manage and settle disagreements between claimants and the revenue agency through negotiation and mediation.
ExpertAnalytical ReasoningThe process of evaluating evidence and facts to reach logical conclusions based on established laws and policies.