Hard Skills
IntermediateSafety Protocol AdherenceThe ability to strictly follow and enforce safety guidelines, including checking restraints and monitoring rider behavior to ensure compliance with regulatory standards.
FoundationalMechanical AptitudeUnderstanding basic mechanical and electronic principles to identify unusual sounds, vibrations, or behaviors in ride machinery during operation.
FoundationalCrowd ControlDirecting large groups of people efficiently in queuing areas and during the boarding and unboarding process to maintain order and safety.
Soft Skills
IntermediateConflict De-escalationThe skill of managing aggressive or disappointed guests professionally when enforcing height requirements, safety restrictions, or ride closures.
FoundationalVerbal CommunicationProviding clear, authoritative, and engaging instructions or safety announcements to guests in a high-noise environment.