Hard Skills
AdvancedGlobal Distribution Systems (GDS)Proficiency in using specialized software such as Sabre, Amadeus, or Galileo to process reservations, issue tickets, and manage passenger data.
IntermediateAviation Security and Regulatory ComplianceVerifying travel documents, visas, and identification while adhering to international aviation safety standards and government regulations.
BasicBaggage Logistics and Fee ManagementProcessing checked luggage, calculating weight limits, and accurately applying fees for excess or oversized items.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide professional, helpful, and high-quality service to passengers during check-in, boarding, and information inquiries.
AdvancedConflict Resolution and De-escalationThe skill of managing and resolving passenger disputes or frustrations arising from flight delays, cancellations, or baggage issues.