Hard Skills
ExpertEmergency Response ProtocolsExecuting specialized safety procedures during cabin emergencies, including evacuations, firefighting, and decompression events.
IntermediateRegulatory Aviation ComplianceDeep knowledge of and adherence to international and national aviation regulations (e.g., FAA, EASA) regarding cabin safety.
IntermediateAdvanced First Aid and Medical ResponseProviding immediate medical assistance using on-board equipment such as Automated External Defibrillators (AED) and oxygen tanks.
Soft Skills
AdvancedIn-flight Crew LeadershipManaging and coordinating the activities of flight attendants to ensure service standards and safety protocols are met during a flight.
AdvancedCrisis CommunicationConveying clear, calm, and authoritative instructions to passengers and crew members during high-pressure or emergency situations.
AdvancedDe-escalation and Conflict ResolutionIdentifying and managing disruptive passenger behavior or disputes to maintain a safe and comfortable cabin environment.