Hard Skills
ExpertLabor Relations ManagementThe process of managing negotiations and maintaining relationships with labor unions representing pilots, cabin crew, and ground staff.
AdvancedCrew Resource Management (CRM)A management system which makes optimum use of all available resources - equipment, procedures and people - to promote safety and enhance the efficiency of flight operations.
ExpertAviation Safety ComplianceEnsuring all HR policies and staff activities adhere to international and national aviation authority regulations (e.g., FAA, EASA).
AdvancedWorkforce Scheduling and RosteringThe strategic planning of staff shifts to meet 24/7 operational requirements while adhering to fatigue management regulations.