Hard Skills
IntermediateGlobal Distribution Systems (GDS)Proficiency in using software platforms like Sabre, Amadeus, or Galileo for booking and managing flight reservations.
IntermediateAviation Regulatory ComplianceKnowledge and application of IATA, TSA, and FAA regulations regarding passenger safety, security, and document verification.
IntermediateBaggage Logistics ManagementUnderstanding and executing rules for weight limits, excess baggage fees, and handling of dangerous goods or special items.
Soft Skills
AdvancedConflict ResolutionThe ability to manage and settle disputes or frustrations with passengers during delays, cancellations, or overbookings.
ExpertCustomer Service ExcellenceProviding high-quality assistance to passengers from check-in to boarding with a focus on empathy and efficiency.