Hard Skills
SpecialistBaggage Handling Systems (BHS) OperationProficiency in operating and monitoring automated systems used to transport, sort, and track luggage within an airport environment.
IntermediateDangerous Goods AwarenessThe ability to identify and appropriately manage hazardous materials that are restricted or prohibited in checked baggage.
IntermediateAirline Reservation and Tracking SystemsTechnical proficiency in using airline-specific software such as SITA or Altea for baggage tracking and passenger processing.
Soft Skills
IntermediateCustomer ServiceProviding professional assistance and support to passengers regarding their luggage, travel queries, and service needs.
AdvancedConflict ResolutionEffectively managing and de-escalating difficult situations involving passengers with delayed, damaged, or lost luggage.