Hard Skills
ExpertEmergency Procedures and Safety RegulationsThe ability to execute safety protocols including aircraft evacuation, fire fighting, and decompression procedures according to aviation standards.
IntermediateIn-flight Medical ResponseProficiency in providing first aid, CPR, and using medical equipment like AEDs to manage passenger health emergencies.
ExpertAviation Regulatory ComplianceDetailed knowledge of FAA, EASA, or local aviation authority laws regarding cabin safety and passenger manifest management.
Soft Skills
AdvancedConflict De-escalationThe skill of managing disruptive passenger behavior and resolving disputes through effective communication and psychological techniques.
AdvancedCrew Resource Management (CRM)The effective use of all available resources, including human and technical assets, to optimize flight safety and operational efficiency.
IntermediateHospitality and Service ExcellenceThe delivery of high-quality food, beverage, and comfort services in alignment with airline brand standards.
IntermediateCultural Sensitivity and MultilingualismThe ability to communicate effectively with a diverse range of international passengers and adapt service to different cultural norms.