Hard Skills
AdvancedLegislative InterpretationThe ability to analyze, interpret, and apply the Employment Insurance Act and associated regulations to determine benefit eligibility.
IntermediateInvestigative InterviewingTechniques used to elicit factual information from claimants and employers to resolve discrepancies in employment records.
AdvancedAdjudicative Decision WritingCrafting formal written rationales that explain the legal and factual basis for benefit determinations in a clear and defensible manner.
IntermediateCase Load ManagementSystematically organizing and prioritizing a high volume of claims to meet statutory deadlines and performance standards.